Knowledge management is the process, by which an organization creates, dissemination, and utilization of knowledge required for the effective functioning of it. Knowledge management has been practiced by every professional and it is not constrained only to IT. As we all know that for example an advocate would have or collect all information of the cases whatever he had handled so that when he comes across similar situation he can refer to it. This is how knowledge management came in to picture and as more complicated technologies came it to picture knowledge management gained its importance and people started to knowledge management as a separate process. As per Dr Maarten Sierhuis Knowledge Management is the “ability to manage knowledge”. This is a very simple away of defining Knowledge management but this is the best way in which one can understand. Managing Knowledge includes creating, collecting, processing and making it available for everyone in the organization. For example in a company we may have few good technicians good in all the process of the company , when this knowledge is collected from them and shared across all the employees of the organisation with help of a knowledge management system we can expect good improvement in the quality of the entire organisation.
Development of IT has given new face to knowledge management system, now we can have all the working principles i.e. knowledge or information in a database and make it available for everyone in the organisation with ease. This database can be accessed as webpage making it simple for the user. The importance of the KMS can be seen in a customer service call centre’s both technical and non technical, as every employee will have access to the knowledge base of the company and when they have a customer calling them with an issue, the employee can refer to the knowledge base and would come to know what he is supposed to perform in order to get a solution to the issue. This in turn helps in improving the customer satisfaction towards the service offered to him. For example BT uses a KMS known as OWL which is used by every employee in BT to get the solution for any issues which they come across. BT has a separate group working on OWL in developing, collecting data from its employee and makes sure that all the relevant information about the products is available to the employees.
Knowledge management is a cyclic process as its needs to be constantly updated; every user can give information which is not available in it so that it may help others when in need. Sharing of valuable organizational information always helps the performance of the employee.KMS can avoid re-inventing the wheel, reducing redundant work. KMS can help in retaining all the good working principles of the organisation even when an employee quits from the organisation that had good knowledge about it. KMS can reduce the time required for training of a new employee as KMS can help the new employee with all his doubts about the process. As we know that for any company to survive in the market needs to satisfy its customers, KMS plays a vital role in it and helps achieving it.
References :
http://www.km-forum.org
http://www.km-forum.org, 3 march 2009.
Alavi,M and D.E.Leichner(2001) “knowledge management aand knowledge management systems conceptual foundation and researches issues”MIS Review,25,6.18 march 2009
Inatalling and managing workable knowledge management systems(page.5)Albert H.Rubenstein and Eleiser,Geisler 11 march 2009
Chua A, (2004) Knowledge management system architecture: a bridge between KM
consultants and technologist, International Journal of Information Management, vol.
24, pp. 87-98.retreive on 12 march 2009
Wednesday, 11 March 2009
Wednesday, 11 February 2009
what is knowledge management
what is knowledge ?
knowledge is "knowing something with familiarity gained through experience ,education,observation,or investigation,it is understanding a process ,practice,or technique or how to use a tool."
According to Malhotra,yogesh.(1998) knowledge management
"Knowledge management caters to critical issues of adaption,survival and competence in face of inncreasingly discontinous environmental change.Essentially,it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, the creative and innovative capacity of the human beings"(malhotra 1997)
In my opinion knowledge management deals with 'doing the right thing'instead doing things right'. in my thinking knowledge management is the strategic framework of the organisation to view the processes as a knowledge process.in my view every business process involves with creation of process,dissemination of the process,renewal of the process and also application of knowledge to make the process effecient.
Is knowledge management necessary to companies?
Every organization needs knowledgeable employees to make effective and efficient procedures to run the operations and processes in the organization.knowledge of the employees is wealth to every organization . If the maximum utilization of employees knowledge(their valuable ideas and suggestions) is profit to organization in the form of better processes and procedures.
a new concept is evolved known as' information value chain' to 'knowledge value chain '. Here information value chain means technological systems are the key components which helps the organization to guide the business processes of that particular company while humans are passive processors they implement the best management practices in the information databases of the organization.
example:
I want to explain a day to day knowledge management activity that takes place in my organization(info media India ltd). as we conduct brain storming classes to my employees in the organization.we will help them in giving necessary unique selling points to sell the products and also we take suggestions from our customers the employees to make our products and services effective and better.as we are into media space we have different people working like journalists,editors,publishers and advertisers. we arrange a weekend and month end meeting to share our experiences and thoughts to improve our service ,quality and integrity. we usually have meeting about competitors strategy and market conditions inorder to gain competitive advantage.so i feel knowledge management activity is essential these days to sustain in the competitive market.
Reference:
-knowledge organizations &knowledge workers :A view from Front lines (WWW document).URL:http://brint.com/interview/maeil.htm
(it is published in Maiel business news paper of february 19,1998)
knowledge is "knowing something with familiarity gained through experience ,education,observation,or investigation,it is understanding a process ,practice,or technique or how to use a tool."
According to Malhotra,yogesh.(1998) knowledge management
"Knowledge management caters to critical issues of adaption,survival and competence in face of inncreasingly discontinous environmental change.Essentially,it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, the creative and innovative capacity of the human beings"(malhotra 1997)
In my opinion knowledge management deals with 'doing the right thing'instead doing things right'. in my thinking knowledge management is the strategic framework of the organisation to view the processes as a knowledge process.in my view every business process involves with creation of process,dissemination of the process,renewal of the process and also application of knowledge to make the process effecient.
Is knowledge management necessary to companies?
Every organization needs knowledgeable employees to make effective and efficient procedures to run the operations and processes in the organization.knowledge of the employees is wealth to every organization . If the maximum utilization of employees knowledge(their valuable ideas and suggestions) is profit to organization in the form of better processes and procedures.
a new concept is evolved known as' information value chain' to 'knowledge value chain '. Here information value chain means technological systems are the key components which helps the organization to guide the business processes of that particular company while humans are passive processors they implement the best management practices in the information databases of the organization.
example:
I want to explain a day to day knowledge management activity that takes place in my organization(info media India ltd). as we conduct brain storming classes to my employees in the organization.we will help them in giving necessary unique selling points to sell the products and also we take suggestions from our customers the employees to make our products and services effective and better.as we are into media space we have different people working like journalists,editors,publishers and advertisers. we arrange a weekend and month end meeting to share our experiences and thoughts to improve our service ,quality and integrity. we usually have meeting about competitors strategy and market conditions inorder to gain competitive advantage.so i feel knowledge management activity is essential these days to sustain in the competitive market.
Reference:
-knowledge organizations &knowledge workers :A view from Front lines (WWW document).URL:http://brint.com/interview/maeil.htm
(it is published in Maiel business news paper of february 19,1998)
Thursday, 5 February 2009
what is meant by strategy
According to johnson and scholes strategy is a longterm goal for organistaion which helps in gaining competitive advantage for the organisation through allocation of neccessary resources with internal environment to meet external demands in the market.
According to Kenneth Andrews strategies a series of decisions that helps in formulating policies and revealing its goals and objectives of the organisation.
In my opinion strategy is the term that refers to complex web thoughts,Ideas,Insights,experience,goals,perception and expectation that helps in guiding in accomplishing a particular task.
What is stategy?
Strategy is the general frame work that provides guidance for actions to be taken at the same time and shaping the actions.strategy should be formulated in such a way that it should be understable to all levels of management
Strategy in organisation?
Most of the portfolio managers considers execution of strategy rather than its quality.most of the managers cited that implementaion of strategy is important factor for shaping the management and corporate valuations .After thorough research management consult and researches that devising startegies will enhance the superior performance.
According to M.E.porter 'he claims that not all business decisions are strategic.decisions can only defined as strategic if they involve consciously doing something 'differently' from competitors and if that difference results in sustainable advantage'
In the above phrase he says that different businesses has different strategies to gain competitive advantage over their competitors .he also said that every business should not copy thier competitors strategies .to improve thier productivity and to gain competitive adavantage they need to make the existing processes and methods more efficient for which a strataegy is important
there is always an objective behind the establishment of an organisation. Inoder to achieve that objectives palnned, systamatic ,controlled way of working which collectively forms 'Strategy'
After thorough research i came to know that strategy is important to individual and organisation.
as i want to share my personal experience with you.how i strategised my life my to reach my carrier goals .my aim was to become business man and done my bachelors in electronics and worked for a chip company for a period of 1 and half year where i came to know the about managing work,team work,motivational aspects,corporate meetings and technical aspects.and after that i hav done my MBA from premier business school and after completing my course.Worked for a media company for two years where i came to know about the management and how to manage things and also member of hyderabad management association and made contacts with diverse industrial professionals and took suggestions from management consultants to start the firm and my firm deals with financial services products like banking,insurance. Inorder to expand my firm and planned to study abroad and felt united kingdom is the best place to know about business and applied for the business management course at middlesex university.After completion of my course i will work for premier organisation and i will try acquire best management practices. In my perspective my work experience and courses which i have done will be helpful in making my organisation effecient and effective by which i can deliver better services to my customers.this is my strategy to achieve my career goals.
reference:
- http://tutor2u.net/business/strategy/what_is_strategy.htm
- http://home.att.net/~nickols/strategy_definition.htm
-Robert s.kaplan,david p.norton,june 2000,strategy focussed organisation,boston and lincoln,massachussets,page 2-3.
-Article taken from harvard business review in 1996 proposed by M.E.Porter
According to Kenneth Andrews strategies a series of decisions that helps in formulating policies and revealing its goals and objectives of the organisation.
In my opinion strategy is the term that refers to complex web thoughts,Ideas,Insights,experience,goals,perception and expectation that helps in guiding in accomplishing a particular task.
What is stategy?
Strategy is the general frame work that provides guidance for actions to be taken at the same time and shaping the actions.strategy should be formulated in such a way that it should be understable to all levels of management
Strategy in organisation?
Most of the portfolio managers considers execution of strategy rather than its quality.most of the managers cited that implementaion of strategy is important factor for shaping the management and corporate valuations .After thorough research management consult and researches that devising startegies will enhance the superior performance.
According to M.E.porter 'he claims that not all business decisions are strategic.decisions can only defined as strategic if they involve consciously doing something 'differently' from competitors and if that difference results in sustainable advantage'
In the above phrase he says that different businesses has different strategies to gain competitive advantage over their competitors .he also said that every business should not copy thier competitors strategies .to improve thier productivity and to gain competitive adavantage they need to make the existing processes and methods more efficient for which a strataegy is important
there is always an objective behind the establishment of an organisation. Inoder to achieve that objectives palnned, systamatic ,controlled way of working which collectively forms 'Strategy'
After thorough research i came to know that strategy is important to individual and organisation.
as i want to share my personal experience with you.how i strategised my life my to reach my carrier goals .my aim was to become business man and done my bachelors in electronics and worked for a chip company for a period of 1 and half year where i came to know the about managing work,team work,motivational aspects,corporate meetings and technical aspects.and after that i hav done my MBA from premier business school and after completing my course.Worked for a media company for two years where i came to know about the management and how to manage things and also member of hyderabad management association and made contacts with diverse industrial professionals and took suggestions from management consultants to start the firm and my firm deals with financial services products like banking,insurance. Inorder to expand my firm and planned to study abroad and felt united kingdom is the best place to know about business and applied for the business management course at middlesex university.After completion of my course i will work for premier organisation and i will try acquire best management practices. In my perspective my work experience and courses which i have done will be helpful in making my organisation effecient and effective by which i can deliver better services to my customers.this is my strategy to achieve my career goals.
reference:
- http://tutor2u.net/business/strategy/what_is_strategy.htm
- http://home.att.net/~nickols/strategy_definition.htm
-Robert s.kaplan,david p.norton,june 2000,strategy focussed organisation,boston and lincoln,massachussets,page 2-3.
-Article taken from harvard business review in 1996 proposed by M.E.Porter
Sunday, 25 January 2009
difference between cop and organisation
organisation is structured way of doing things which has got parameters like rules and regulations where as community of practice is an unstructured one which doesnot have limitations
community of practice
community of practice is defined as group of people who share their ideas for something they do and to make it better they interact on a regular basis.this is a social activity to deliver better services to the society.
what is organisation
Organization
In my perspective an oraganisation is when two or more individuals or firms get together and decides to co-ordinate their activities in a planned and systematic means and controllable environment forms an organisation.
According to Kenneth C.Loudan and Jane P.Loudan states that "Oraganization is stable,formal social structure that takes resources from environment and process them to produce outputs".
it can also be explained this way it is the process of systamaetic and distrubution of functions and responsibilities among various levels of interrelated management heirarcy (managerial,supervisory and specialist) in the organisation to attain goal of the organisation
what is Organization:-
organisation is the group of individual departments working together to achieve organisational goals and objectives.where the organisation is divided into different departments like human resource,marketing,finance. these functional departments supports each other by interpreting neccessary information to produce or deliver better goods and services.
For Example, I worked for media firm (Infomedia india ltd) where we have different departments like marketing,human resource,finance.different people from different department work for organisational goals .we all co-ordinate together to achieve oraganisational objectives.as a sales manager i will assign duties and responsibilities to my sub-ordinates to achieve the targets given by top-management of the organisation.to achieve better results in sales i will seek help from my human resource manager to train and motive the existing executives and helps in recruiting efficient people to my organisation and my finance manager helps in allocating neccessary funds to my departments to make the operations effective.as a whole we arrange meetings every month to make the existing process effective and effecient.
Types of organisation are sole trader,partnership,private limited company(ltd),public limited company,non-profit making oragnisations.
In my view organisations can be differentiated depending upon the controlling bodies on the ownerships one is government and the second is private and the third one is charity
government held organisations inorder to provide basic eminities with in the reachable to all economical standard of the people
Ex:one of the example is indian oil corporation which provides oil at subsidied rates where as same oil sold by private firms at higher rates
And the second type is privately held oraganisations there main objective is profit generation.organisation could be in the hands of a single owner or group of individauls or group of firms .
And the type this ownership could be in the hands of government or private bodies or both.these are nonprofit oriented their aim to service
familiar examples are redcross society,Unicef,Uno
There are different types of organisational structures prescribed by management experts
some of them are:
The functional organisation structure:
the main purpose of this structure is to help its internal and external customers.this structure is very easy to manage and but is too difficult to find quickly.
Ex:this is helpful to maintain the internal dertments
The geographical organisation structure:
this structure is used to distrubuted in different places
Ex: this structure is used to setup new branches for the organisation
Hybrid organisational structure :
Two different companies combines into one to offer better goods and services and to create branding and becomes hybrid organisations
The matrix organisational structure:
This stucture is very much helpful in developing and maintaining thesub-divisions in a single department i.e, repeating the same process in a single department and having several different bosses with several projects.
But a traditional organisation structure has two levels one is
Level 1-managers:
(i)top or higher management
(ii)middle managers
(iii)low level management
level 2
employees
Organizational learning:
organizational learning is a wide spread and burning topic these days and its the basis for strategic performance this accepted by researchers like(chandler,1962;duncan,1974;jelink,1979;miles and snow,1978;miller&freisen,1980;shrivastava,1981) organizational learning is all about restructuring the problems of the organization and individuals of the organization and which leads to strategic performance .mainly it learning consists of development of insights on the one hand and structural and outcomes on the other hand where organizational performance is a longterm survival and growth it is tool to remain in competitive and innovative in the market. so i feel organization learning is very important to every organization.
Ex;organizational learning is considered as key factor in my organization.that is arranging meetings and helping them in giving competitors strategies and conducting training sessions on the existing operation process and upcoming processes and also motivating them by personality development classes to employees who are facing wit personal or work related problems.
Reference:
-c.marlene foil;marjorie A.Lyles,the academy of management review,oct.,1985,vol.10,no.4,pp.803-813.
-reference:http://www.revision-notes.co.uk/revision/937.html
-reference:(stinchcombe,in j.march, ed..handbok of organisations,1964,pg.142.)
-reference:informania,march 20,2007
-http://www.sunrisepage.com/manage/orgstruc.htm
In my perspective an oraganisation is when two or more individuals or firms get together and decides to co-ordinate their activities in a planned and systematic means and controllable environment forms an organisation.
According to Kenneth C.Loudan and Jane P.Loudan states that "Oraganization is stable,formal social structure that takes resources from environment and process them to produce outputs".
it can also be explained this way it is the process of systamaetic and distrubution of functions and responsibilities among various levels of interrelated management heirarcy (managerial,supervisory and specialist) in the organisation to attain goal of the organisation
what is Organization:-
organisation is the group of individual departments working together to achieve organisational goals and objectives.where the organisation is divided into different departments like human resource,marketing,finance. these functional departments supports each other by interpreting neccessary information to produce or deliver better goods and services.
For Example, I worked for media firm (Infomedia india ltd) where we have different departments like marketing,human resource,finance.different people from different department work for organisational goals .we all co-ordinate together to achieve oraganisational objectives.as a sales manager i will assign duties and responsibilities to my sub-ordinates to achieve the targets given by top-management of the organisation.to achieve better results in sales i will seek help from my human resource manager to train and motive the existing executives and helps in recruiting efficient people to my organisation and my finance manager helps in allocating neccessary funds to my departments to make the operations effective.as a whole we arrange meetings every month to make the existing process effective and effecient.
Types of organisation are sole trader,partnership,private limited company(ltd),public limited company,non-profit making oragnisations.
In my view organisations can be differentiated depending upon the controlling bodies on the ownerships one is government and the second is private and the third one is charity
government held organisations inorder to provide basic eminities with in the reachable to all economical standard of the people
Ex:one of the example is indian oil corporation which provides oil at subsidied rates where as same oil sold by private firms at higher rates
And the second type is privately held oraganisations there main objective is profit generation.organisation could be in the hands of a single owner or group of individauls or group of firms .
And the type this ownership could be in the hands of government or private bodies or both.these are nonprofit oriented their aim to service
familiar examples are redcross society,Unicef,Uno
There are different types of organisational structures prescribed by management experts
some of them are:
The functional organisation structure:
the main purpose of this structure is to help its internal and external customers.this structure is very easy to manage and but is too difficult to find quickly.
Ex:this is helpful to maintain the internal dertments
The geographical organisation structure:
this structure is used to distrubuted in different places
Ex: this structure is used to setup new branches for the organisation
Hybrid organisational structure :
Two different companies combines into one to offer better goods and services and to create branding and becomes hybrid organisations
The matrix organisational structure:
This stucture is very much helpful in developing and maintaining thesub-divisions in a single department i.e, repeating the same process in a single department and having several different bosses with several projects.
But a traditional organisation structure has two levels one is
Level 1-managers:
(i)top or higher management
(ii)middle managers
(iii)low level management
level 2
employees
Organizational learning:
organizational learning is a wide spread and burning topic these days and its the basis for strategic performance this accepted by researchers like(chandler,1962;duncan,1974;jelink,1979;miles and snow,1978;miller&freisen,1980;shrivastava,1981) organizational learning is all about restructuring the problems of the organization and individuals of the organization and which leads to strategic performance .mainly it learning consists of development of insights on the one hand and structural and outcomes on the other hand where organizational performance is a longterm survival and growth it is tool to remain in competitive and innovative in the market. so i feel organization learning is very important to every organization.
Ex;organizational learning is considered as key factor in my organization.that is arranging meetings and helping them in giving competitors strategies and conducting training sessions on the existing operation process and upcoming processes and also motivating them by personality development classes to employees who are facing wit personal or work related problems.
Reference:
-c.marlene foil;marjorie A.Lyles,the academy of management review,oct.,1985,vol.10,no.4,pp.803-813.
-reference:http://www.revision-notes.co.uk/revision/937.html
-reference:(stinchcombe,in j.march, ed..handbok of organisations,1964,pg.142.)
-reference:informania,march 20,2007
-http://www.sunrisepage.com/manage/orgstruc.htm
Thursday, 22 January 2009
personal introduction
hi,
i am anil pursuing Msc(business information systems management) in middlesex university
i am anil pursuing Msc(business information systems management) in middlesex university
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