Knowledge management systems (KMS) refer to a class of information systems applied to managing organizational knowledge. That is, they are IT-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. When we discuss about knowledge management we always get confused between data, information and knowledge all three implies the same but in a larger scale we can differentiate them as raw numbers and fact (data), processed data (information), and authenticated information (knowledge). Knowledge management has made a great impact on the functioning of the organization with the help of Information Technology (IT). The development in IT has made KM to be done more effectively and with ease. For example most of the big companies have their own internal blog site where an employee can search for any related topic in which he has a doubt or he can post his questions to the community and wait for an answer from the expert within the organization. In this way IT helps in managing the knowledge in an effective manner. In KMS the toughest part is of knowledge creation, to get the correct guidelines and proper functioning of the organization and to gather all the required information for effective function of the organization. Need to get the information from each and every individual working in the organization and get their thoughts in good working principle what they follow and then analyze on the obtained information and authenticate it to the best suited one.
Knowledge storage can be made in different ways like in the form of booklet and giving one to each and every employee or with the help of IT we can develop a website with all the information uploaded to it and providing with search options to the user, this makes it even more easier for the employee to search for a particular article which he is looking for. KMS in an IT industry is very essential for example most of the contact centers and technical support help desk are outsourced in the present and this possibility has happened only because of the advancement of KMS. All the required knowledge for effective functioning of the organization is done and is made in a form of a website and then it is accessed from other part of the world and hence they are able to function in a more efficient manner. This is the best example of knowledge transfer which has made outsourcing a possibility and still going strong.
References:
- Nonaka I, Takeuchi H, (1995) The Knowledge-Creating Company, Oxford University
Press, New York.
- Shadbolt N, Milton N, (1999) From knowledge engineering to knowledge
management, British Journal of Manage1ment, vol. 10, no. 4, pp. 309-322, Dec.
- Davenport, Thomas H. & Prusak, Laurence (2000) Working Knowledge: How Organizations Manage What They Know. Boston, MA: Harvard Business School Press.
- Malone, Thomas W. (2004) The Future of Work . Boston, MA: Harvard Business School Press.
Friday 3 April 2009
Thursday 2 April 2009
what is Web 2.0 technologies?
1) Introduction
In this modern technological era the e-commerce or online booking system are typically based on the WEB 2.0 and the frequent usage of this is more and more in this technological world. Web 2.0 is not specific technology and it is referred to as web technologies, which deals with higher level of creativity for example(flash websites ,css-fluidsites),social networking sites(myspace,friseter) and community and collaboration-base sites like(blogs,wikis).The paradigms and the model for the World Wide Web are basically and widely agreed by the trend. In this enhancing and changing technology the offered application and its infrastructure the performance and the evaluation studies are main concern to provide a sound solution when structuring and designing new web related system. This paper gives you the elaborated and dynamic work load which shows the practical application of a model which illustrated with a good case study.
Web 2.0 can be characterised by open sharing, online communities (e.g. - orkut), collaborative and interactivity.
2)Common principles and policies of web 2.0
The following points are some of the common principles and policies, namely:
1) One of the way using the web as a application and content deployed platform.
Example is flickr (www.flickr.com), it is one of the online photo site with many features of web 2.0.
2) Leveraging the web as a participatory and merely as a publishing platform. There are some of the innovative web sites that explains this pratise:
Wikipedia (where any user can add any thing to the encyclopedia)
• Del.icio.us and flickr (automatically the users are able to create the tags, annotate content etc)
• Collaborative spam which helps in filtering the products that are able to aggregate the individual decisions of users which explains what is and what is not spam.
3) the useful tools are simply offering provides the valuable content. The content need not be improved by the same individual or party but the main role id played by the community.
4) The frequent users can be assumed as co-developers. If you consider with the real world the behaviour explains the new features are used and how they are used.
Eg. The website like flicker will be updated and build with new features every half an hour.
5) The syndicate services and content are supported and opposed to central control.
E.g. - Really Simple Syndication (RSS) it is one of the syndicate content such as new stories.
3) Web 2.0 and Knowledge Management
Share what you have learned, created, proved
Innovate to be more creative, inventive, imaginative
Reuse what others have already done
Collaborate to take advantage of what others already know
Learn by doing from others and from existing information
4)Gaining competitive advantage through web 2.0:
Most of businesses are taking advantage of web 2.0 technologies today by extending the value of computing technology to the extranet and which increases the efficacy of the value network. By a company can easily preserve the tacit knowledge of the organisation and optimises the efficiency and creative ideas of a global talent pool.
A Web 2.0 vision that declares value to business today:
Web 2.0 vision is mainly built on three parameters:
They are people (social computing), platform (web as applet form),enabling technologies
Social computing is more focussed on enabling people to connect,collaborate and innovate moreover it enables your internal teams in capturing and preserving the collective knowledge and expertise of the entire value chain process across different geographic boundaries this helps in creating more collaborative and dynamic company culture that fosters innovation.
Today business should recognise that a younger, more technology-savvy generation of people comprises of 25% of the total workforce and statistics shows that there is a steep increase up to 47% by the end of 2014.
This generation of people are more associated with latest technologies skills and who are more adaptable and interactive as this member of youngsters become a larger population in the work force as companies will benefits from adapting and supporting social computing technologies. social computing is the era of empowered people and innovation is no longer top down but has become bottom-up as the value of the individuals of the organisation and comments are wicker into to the fabric of product and services.
Benefits delivered by social computing technologies:
It is easy to capture and preserve the tacit knowledge
It helps in leveraging information more effectively
It helps in enabling expertise to be delivered and also helps completing tasks as soon as possible.
IBM has introduced newer sciences to help the organisation collaboration and social networking to maximise the employee talent and performance
As web 2.0 technologies gains competitive advantage business.
5)Technical
The effort made for the internal development gives the indication that the knowledge management infrastructure is more sophisticated than shared file area was needed. After in-depth review in the market place for such tools the team made an effort to implement the EMC/Documentum’s E-Rooms and the content management services. The content management services enable life-cycle management metadata tagging, publishing versioning, and auditing of content. The main things like project management, virtual asynchronous collaboration, voting, decision capture, document versioning, scheduling and over all team coordination are supported by E-Room. All these features are essential to support in making the efficient decision, decision capture and decision auditability among the all stake holders engaged I the knowledge management life cycle. It includes the leadership, subject matter expert panel, knowledge engineers, developers, analysts and project management personal. If all the above things are integrated or join together to the web 2.0 the environment provides an interdisciplinary community of the subject experts and engineers with knowledge can collaboratively review discuss and engineer decision support content.
6) Summary and conclusions
After the critical and in-depth discussion and analysis this section summarises the web 2.0 based on the knowledge management system based on some principles and the experts writing as we discussed in the above discussions. The web 2.0 is a tool for collaborating on decision support and it appears to be very strong especially in collaborative content with in the organisation. However at the end of the day all the technical issues, legal policy, the number of organisations and the technical issues which remain unsolved matters. The use of web 2.0 for collaborative development and sharing of software decision support is relatively recent and it seems that clarity on many of these issues may be achieved simply by gaining more experience. There are some key issuses which need a great be resolved with the great experience. Some may need great effort and the real work to solve and develop the product. Such as some issues need a clear liability frame work which can be developed through the combination of legislation and regulation along with the development of a body of case law is needed to clarify legal issues. Regarding the issues of intellectual property a great potential commercial or competitive value of discussion is needed. The further technical work is needed to solidify knowledge representation format and metadata. But all these challenges are not withstanding the future for web 2.0 in software decision support seems bright and it is every once quest to know and to see the new technologies and their use evolve and the acknowledgement.
References:
- Gwen Solomon & Lynne Schrum, n.d , Web 2.0 New tools , new schools, pg no 45- 46. retrieved on 3 april.
-Tim O'Reilly, September 30, 2005, What Is Web 2.0, Retrieved on April 01 ,2009, from http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
In this modern technological era the e-commerce or online booking system are typically based on the WEB 2.0 and the frequent usage of this is more and more in this technological world. Web 2.0 is not specific technology and it is referred to as web technologies, which deals with higher level of creativity for example(flash websites ,css-fluidsites),social networking sites(myspace,friseter) and community and collaboration-base sites like(blogs,wikis).The paradigms and the model for the World Wide Web are basically and widely agreed by the trend. In this enhancing and changing technology the offered application and its infrastructure the performance and the evaluation studies are main concern to provide a sound solution when structuring and designing new web related system. This paper gives you the elaborated and dynamic work load which shows the practical application of a model which illustrated with a good case study.
Web 2.0 can be characterised by open sharing, online communities (e.g. - orkut), collaborative and interactivity.
2)Common principles and policies of web 2.0
The following points are some of the common principles and policies, namely:
1) One of the way using the web as a application and content deployed platform.
Example is flickr (www.flickr.com), it is one of the online photo site with many features of web 2.0.
2) Leveraging the web as a participatory and merely as a publishing platform. There are some of the innovative web sites that explains this pratise:
Wikipedia (where any user can add any thing to the encyclopedia)
• Del.icio.us and flickr (automatically the users are able to create the tags, annotate content etc)
• Collaborative spam which helps in filtering the products that are able to aggregate the individual decisions of users which explains what is and what is not spam.
3) the useful tools are simply offering provides the valuable content. The content need not be improved by the same individual or party but the main role id played by the community.
4) The frequent users can be assumed as co-developers. If you consider with the real world the behaviour explains the new features are used and how they are used.
Eg. The website like flicker will be updated and build with new features every half an hour.
5) The syndicate services and content are supported and opposed to central control.
E.g. - Really Simple Syndication (RSS) it is one of the syndicate content such as new stories.
3) Web 2.0 and Knowledge Management
Share what you have learned, created, proved
Innovate to be more creative, inventive, imaginative
Reuse what others have already done
Collaborate to take advantage of what others already know
Learn by doing from others and from existing information
4)Gaining competitive advantage through web 2.0:
Most of businesses are taking advantage of web 2.0 technologies today by extending the value of computing technology to the extranet and which increases the efficacy of the value network. By a company can easily preserve the tacit knowledge of the organisation and optimises the efficiency and creative ideas of a global talent pool.
A Web 2.0 vision that declares value to business today:
Web 2.0 vision is mainly built on three parameters:
They are people (social computing), platform (web as applet form),enabling technologies
Social computing is more focussed on enabling people to connect,collaborate and innovate moreover it enables your internal teams in capturing and preserving the collective knowledge and expertise of the entire value chain process across different geographic boundaries this helps in creating more collaborative and dynamic company culture that fosters innovation.
Today business should recognise that a younger, more technology-savvy generation of people comprises of 25% of the total workforce and statistics shows that there is a steep increase up to 47% by the end of 2014.
This generation of people are more associated with latest technologies skills and who are more adaptable and interactive as this member of youngsters become a larger population in the work force as companies will benefits from adapting and supporting social computing technologies. social computing is the era of empowered people and innovation is no longer top down but has become bottom-up as the value of the individuals of the organisation and comments are wicker into to the fabric of product and services.
Benefits delivered by social computing technologies:
It is easy to capture and preserve the tacit knowledge
It helps in leveraging information more effectively
It helps in enabling expertise to be delivered and also helps completing tasks as soon as possible.
IBM has introduced newer sciences to help the organisation collaboration and social networking to maximise the employee talent and performance
As web 2.0 technologies gains competitive advantage business.
5)Technical
The effort made for the internal development gives the indication that the knowledge management infrastructure is more sophisticated than shared file area was needed. After in-depth review in the market place for such tools the team made an effort to implement the EMC/Documentum’s E-Rooms and the content management services. The content management services enable life-cycle management metadata tagging, publishing versioning, and auditing of content. The main things like project management, virtual asynchronous collaboration, voting, decision capture, document versioning, scheduling and over all team coordination are supported by E-Room. All these features are essential to support in making the efficient decision, decision capture and decision auditability among the all stake holders engaged I the knowledge management life cycle. It includes the leadership, subject matter expert panel, knowledge engineers, developers, analysts and project management personal. If all the above things are integrated or join together to the web 2.0 the environment provides an interdisciplinary community of the subject experts and engineers with knowledge can collaboratively review discuss and engineer decision support content.
6) Summary and conclusions
After the critical and in-depth discussion and analysis this section summarises the web 2.0 based on the knowledge management system based on some principles and the experts writing as we discussed in the above discussions. The web 2.0 is a tool for collaborating on decision support and it appears to be very strong especially in collaborative content with in the organisation. However at the end of the day all the technical issues, legal policy, the number of organisations and the technical issues which remain unsolved matters. The use of web 2.0 for collaborative development and sharing of software decision support is relatively recent and it seems that clarity on many of these issues may be achieved simply by gaining more experience. There are some key issuses which need a great be resolved with the great experience. Some may need great effort and the real work to solve and develop the product. Such as some issues need a clear liability frame work which can be developed through the combination of legislation and regulation along with the development of a body of case law is needed to clarify legal issues. Regarding the issues of intellectual property a great potential commercial or competitive value of discussion is needed. The further technical work is needed to solidify knowledge representation format and metadata. But all these challenges are not withstanding the future for web 2.0 in software decision support seems bright and it is every once quest to know and to see the new technologies and their use evolve and the acknowledgement.
References:
- Gwen Solomon & Lynne Schrum, n.d , Web 2.0 New tools , new schools, pg no 45- 46. retrieved on 3 april.
-Tim O'Reilly, September 30, 2005, What Is Web 2.0, Retrieved on April 01 ,2009, from http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
Can knowledge be managed in the organisation?
Knowledge Age:
As we all know that the knowledge has no barrier in case of a age, sex, and the behaviour. In this current world we have a greatest technology and we are advancing day by day and competing each other. Many experts argue that technology is the life for the machine and the machine is controlling the life. The technology also helps to organise and store the data and helps us to verify any where in the world with out any time barrier. This data can be encoded and distributed, transformed to how many every you like and the data can be stored safely for any number of years. How a boy grow fo day to day the knowledge and the technology is also increasing day by day. Even though it is a good thing the threat is that it is very easy to interrupt and spoil the data in a different ways and it may affect the co-operate culture. The stored data can be used for reference and for the training purposes and it will help so many people to gain a vast knowledge and can have the experience of the past data which may excite the youth so much. The data can also help to find out the and the time of development or at the time of rectification of any mistake. The knowledge can be shared in different ways such as graphics, animation and video with a better visualization and interpretation.
Sources of Knowledge:
In this business environment the knowledge can be shared from upper to lower level or at the pear level and even it can be with customer also. It may happen at any point of time like in meetings, seminars, research article, minutes of meeting, exchanges of correspondences, application of patent, copyrights and trademark and host of other documents. There are so many employees who are working with the organisation for such a long period of time. Their minds are the main assets to the company which may help the company to get their advice. So the company should be ready to protect the minds of the senior employees for the clarification of the remedies.
Managing knowledge as a corporate policy:
The main investment to the cooperative world is the knowledge which is essential at the level of competitive world.
Knowledge management can be defined as "the harnessing of a company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of gathering, managing, and sharing your employees' knowledge capital."
Today organizations are realizing the importance of managing the knowledge it is to “know what they know” and looking for maximum use of it. One main source of gaining competitive advantage is knowledge. Success is an increasingly key factor for every organisation in the competitive marketplace depends more on the quality and effective management of knowledge which every organizations plans to implement in their key business processes.
Yes, Knowledge Can Be Managed:
To achieve knowledge management requires huge investment. The business strategy of every organization must recognise the necessity to capture knowledge and actively promote the effort. Knowledge exists in people, not technology, and as such will require a considerable human effort. Technology plays a vital role in capturing information, but it doesn’t create knowledge. some of the useful technologies for creation of search engines, scanning technology, optical character and voice recognition software, intelligent agents, database management systems, document management systems, and repositories.
After identifying , collection, and managing the information, it will be transformed into knowledge. Which includes classification, analysis, and synthesis. This cannot be achieved without human involvement, which shows Knowledge can not be created by using technology. This is a process of rendering information into a format that can be easily transformed into knowledge upon retrieval which includes human effort. Useful technologies for this phase of the knowledge management process include statistical analysis software, data mining tools, OLAP and decision support systems, AI, and data visualization tools.
The final phase is effective sharing of knowledge.to achieve oragnisational goals" I use "knowledge" in quotes .Latest web 2.0 Technologies that helps in facilitating intrernal and external communication which includes collaboration technology, groupware, workflow management systems, e-mail, the web, networking technology, and mobile computing. The captured "knowledge" should be easily convertible into any format preferred by the recipient (for example, word processing documents, Adobe files, text files, etc.)
GartnerGroup, 29 August 1996, www.gartner.com
REFERENCES:
- Yogesh Malhotra, March 2000, Knowledge Management & New Organization Forms:
A Framework for Business Model Innovation, pg no 10, 11, retrived on april 01, 2009. from http://www.brint.org/KMNewOrg.pdf.
- Paul S. Myers, 1996, Knowledge Management and Organizational Design, vol 03 ,no 1, pg no 44, 45, Butterworth-Heinemann.
- Michael A Rannelli, 2001, The Organization and Knowledge Management vol 01, pg no 55, Sage Publications.
As we all know that the knowledge has no barrier in case of a age, sex, and the behaviour. In this current world we have a greatest technology and we are advancing day by day and competing each other. Many experts argue that technology is the life for the machine and the machine is controlling the life. The technology also helps to organise and store the data and helps us to verify any where in the world with out any time barrier. This data can be encoded and distributed, transformed to how many every you like and the data can be stored safely for any number of years. How a boy grow fo day to day the knowledge and the technology is also increasing day by day. Even though it is a good thing the threat is that it is very easy to interrupt and spoil the data in a different ways and it may affect the co-operate culture. The stored data can be used for reference and for the training purposes and it will help so many people to gain a vast knowledge and can have the experience of the past data which may excite the youth so much. The data can also help to find out the and the time of development or at the time of rectification of any mistake. The knowledge can be shared in different ways such as graphics, animation and video with a better visualization and interpretation.
Sources of Knowledge:
In this business environment the knowledge can be shared from upper to lower level or at the pear level and even it can be with customer also. It may happen at any point of time like in meetings, seminars, research article, minutes of meeting, exchanges of correspondences, application of patent, copyrights and trademark and host of other documents. There are so many employees who are working with the organisation for such a long period of time. Their minds are the main assets to the company which may help the company to get their advice. So the company should be ready to protect the minds of the senior employees for the clarification of the remedies.
Managing knowledge as a corporate policy:
The main investment to the cooperative world is the knowledge which is essential at the level of competitive world.
Knowledge management can be defined as "the harnessing of a company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of gathering, managing, and sharing your employees' knowledge capital."
Today organizations are realizing the importance of managing the knowledge it is to “know what they know” and looking for maximum use of it. One main source of gaining competitive advantage is knowledge. Success is an increasingly key factor for every organisation in the competitive marketplace depends more on the quality and effective management of knowledge which every organizations plans to implement in their key business processes.
Yes, Knowledge Can Be Managed:
To achieve knowledge management requires huge investment. The business strategy of every organization must recognise the necessity to capture knowledge and actively promote the effort. Knowledge exists in people, not technology, and as such will require a considerable human effort. Technology plays a vital role in capturing information, but it doesn’t create knowledge. some of the useful technologies for creation of search engines, scanning technology, optical character and voice recognition software, intelligent agents, database management systems, document management systems, and repositories.
After identifying , collection, and managing the information, it will be transformed into knowledge. Which includes classification, analysis, and synthesis. This cannot be achieved without human involvement, which shows Knowledge can not be created by using technology. This is a process of rendering information into a format that can be easily transformed into knowledge upon retrieval which includes human effort. Useful technologies for this phase of the knowledge management process include statistical analysis software, data mining tools, OLAP and decision support systems, AI, and data visualization tools.
The final phase is effective sharing of knowledge.to achieve oragnisational goals" I use "knowledge" in quotes .Latest web 2.0 Technologies that helps in facilitating intrernal and external communication which includes collaboration technology, groupware, workflow management systems, e-mail, the web, networking technology, and mobile computing. The captured "knowledge" should be easily convertible into any format preferred by the recipient (for example, word processing documents, Adobe files, text files, etc.)
GartnerGroup, 29 August 1996, www.gartner.com
REFERENCES:
- Yogesh Malhotra, March 2000, Knowledge Management & New Organization Forms:
A Framework for Business Model Innovation, pg no 10, 11, retrived on april 01, 2009. from http://www.brint.org/KMNewOrg.pdf.
- Paul S. Myers, 1996, Knowledge Management and Organizational Design, vol 03 ,no 1, pg no 44, 45, Butterworth-Heinemann.
- Michael A Rannelli, 2001, The Organization and Knowledge Management vol 01, pg no 55, Sage Publications.
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