Knowledge management systems with IT

Knowledge management systems (KMS) refer to a class of information systems applied to managing organizational knowledge. That is, they are IT-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. When we discuss about knowledge management we always get confused between data, information and knowledge all three implies the same but in a larger scale we can differentiate them as raw numbers and fact (data), processed data (information), and authenticated information (knowledge). Knowledge management has made a great impact on the functioning of the organization with the help of Information Technology (IT). The development in IT has made KM to be done more effectively and with ease. For example most of the big companies have their own internal blog site where an employee can search for any related topic in which he has a doubt or he can post his questions to the community and wait for an answer from the expert within the organization. In this way IT helps in managing the knowledge in an effective manner. In KMS the toughest part is of knowledge creation, to get the correct guidelines and proper functioning of the organization and to gather all the required information for effective function of the organization. Need to get the information from each and every individual working in the organization and get their thoughts in good working principle what they follow and then analyze on the obtained information and authenticate it to the best suited one.

Knowledge storage can be made in different ways like in the form of booklet and giving one to each and every employee or with the help of IT we can develop a website with all the information uploaded to it and providing with search options to the user, this makes it even more easier for the employee to search for a particular article which he is looking for. KMS in an IT industry is very essential for example most of the contact centers and technical support help desk are outsourced in the present and this possibility has happened only because of the advancement of KMS. All the required knowledge for effective functioning of the organization is done and is made in a form of a website and then it is accessed from other part of the world and hence they are able to function in a more efficient manner. This is the best example of knowledge transfer which has made outsourcing a possibility and still going strong.

References:
- Nonaka I, Takeuchi H, (1995) The Knowledge-Creating Company, Oxford University
Press, New York.
- Shadbolt N, Milton N, (1999) From knowledge engineering to knowledge
management, British Journal of Manage1ment, vol. 10, no. 4, pp. 309-322, Dec.
- Davenport, Thomas H. & Prusak, Laurence (2000) Working Knowledge: How Organizations Manage What They Know. Boston, MA: Harvard Business School Press.
- Malone, Thomas W. (2004) The Future of Work . Boston, MA: Harvard Business School Press.